Changes to Contact Centre Telephone Opening Hours 2018

As more and more customers chose to interact with organisations through digital services, and in line with industry trends, Newcastle City Council is looking to review its telephone opening hours in Customer Contact Centres.  

The current and proposed opening hours are detailed in the table below:


Please complete our online survey to give us your views on these proposals.

The survey will be live until 6 January 2019.  If you have any further questions or require any additional information please contact Rob Clark (Robert.clark@yhn.or.uk) 0191 2788695 or Luke Burton (luke.burton@newcastle.gov.uk) on 0191 2115613.

If you need this information in a different format, such as large print, please contact us at: amy.stillwell@newcastle.gov.uk.

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