Direct Payment Support Service Survey 2022 - This consultation has now ended

What we would like you to do

We would like to hear from residents of Newcastle who are in receipt of direct payments from Newcastle City Council to support their social care needs. We are reviewing the scope for the Direct Payments support service requirements and would find it incredibly helpful to gather your views on what a Direct Payments support service should look like. Please complete our short survey at: Direct Payment Support Service Survey
Your response will be confidential and will only be viewed by those involved in the recommissioning of the service. If you would like more information regarding the consultation and the survey, or if would like to take part through an alternative format (such as large print), please email Lucy Nicholson at: lucy.nicholson@newcastle.gov.uk

What happens next

After the consultation closes, we will use your feedback to make informed decisions regarding the future scope of the Direct Payments support service. The aim is for the new service to be live by the 1st April 2023. We will keep those in receipt of direct payments from Newcastle City Council informed through direct communications, and through our website and Information Now.


Wards

Start Date

01 December 2022

End Date

07 December 2022

Participants
1

Days Remaining

0

Result

Thank you for giving us your views on this consultation. Feedback received has been utilised in the recommissioning of the Direct Payment Support Service at Newcastle City Council.
 
We received responses from the following groups:

  • Those in receipt of a Direct Payment under Adult Social Care
  • The family members and representatives of children with disabilities who currently have direct payments for their child’s personal budget through Newcastle City Council. 
  • Social workers
            
31 questionnaires were completed.
 
People told us that they like the following aspects of the current Direct Payment Support Service:
  • “Having the flexibility to use my funding to suit my needs.”
  • “The payment team are always very helpful.”
  • “The payroll service is available at a reasonable price.” 
  • “I like the fact I’m able to recruit my own staff according to my timing and needs. Direct payment gives you more flexibility and authority to manage your finances and employing staff. I employed all my staff from the community and from my ethnicity so there was no language and cultural barriers.” 
 
People told us that they wanted to see the following in the new service:
  • “As a therapist, I would like to see mental health being considered more and the promotion of holistic care of individuals.”
  • Further support and advice around the recruitment of Personal Assistants.
  • “More of a local approach and not a country wide organisation.”
  • “Face to face contact with the provider is vital – there should be a local office.”
  • User-friendly documents and forms.
  • “Out of hours assistance set up, as weekend issues can be problematic.”
  • Service User engagement sessions held by the provider, to help with service improvement.
 
 
Thank you again to everyone who participated.

Tags

  • Consultations
  • Social care and support

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