We would like to hear from residents of Newcastle who are in receipt of direct payments from Newcastle City Council to support their social care needs. We are reviewing the scope for the Direct Payments support service requirements and would find it incredibly helpful to gather your views on what a Direct Payments support service should look like. Please complete our short survey at: Direct Payment Support Service Survey
Your response will be confidential and will only be viewed by those involved in the recommissioning of the service. If you would like more information regarding the consultation and the survey, or if would like to take part through an alternative format (such as large print), please email Lucy Nicholson at: lucy.nicholson@newcastle.gov.uk

After the consultation closes, we will use your feedback to make informed decisions regarding the future scope of the Direct Payments support service. The aim is for the new service to be live by the 1st April 2023. We will keep those in receipt of direct payments from Newcastle City Council informed through direct communications, and through our website and Information Now.